WARRANTY POLICY

At Arch, we are committed to delivering the best possible experience with our products. In case of any issues, we encourage you to follow the timelines and guidelines below for a smooth warranty process.

POLICY CRITERIA

24-Hour Complaints: For physical damage or wrong product complaints, you must report the issue within 24 hours of delivery.
15-Day Complaints: For software issues, you must report the problem within 15 days of delivery.

WARRANTY GUIDELINES

Arch goes the extra mile to ensure your satisfaction with our products. Should any issues arise, we strive to make the warranty process as easy as possible, provided the following conditions are met:

The Arch warranty is only valid for the original purchaser of the product and is non-transferable.
Warranty services are limited to product exchange or replacement, at the sole discretion of Arch.
Proof of purchase is required to claim warranty services.
Arch is not liable for any consequential or resulting damages, including property damage, personal injury, loss of life, or loss of personal data, directly or indirectly caused by defects in Arch products.
Arch will not be responsible for delays or damages during transit.
Arch is not liable for any skin rashes, allergies, or other skin reactions due to product usage and cannot provide exchanges or replacements for such issues.
If a replacement is issued, it will be for a product in equivalent condition.
If there is a price difference, the customer must transfer the difference online before dispatching the replacement.
We aim to process replacements as quickly as possible, but please allow 10-15 days.
We will make every effort to provide the same product variant, but in the case of unavailability, the product may be replaced with a different color.

POLICY EXCLUSIONS

The warranty will not apply in the following cases:

The product is not used according to the instructions in the manual.
There is a serial number mismatch between the product and its packaging.
Color dullness due to regular wear and tear.
Issues related to the product’s appearance, such as low sound quality or reduced visibility under sunlight due to dust, dirt, or other particles on the product.
The warranty will expire 12 months after the purchase date (as verified by proof of purchase), regardless of whether the product was in use during this period.
Deterioration or peeling of the product color due to normal wear and tear.
Issues regarding the product’s appearance, such as dim display under sunlight or low sound quality caused by dust or dirt accumulation.
WARRANTY CLAIM PROCESS
To claim the warranty, please fill out the warranty form, providing all the required details. Once submitted, our team will review your request and assist you with the process.