Shipping and Delivery Policy
WHICH LOCATIONS DO YOU DELIVER TO?
We deliver all over Pakistan.
WHAT ARE YOUR DELIVERY TIMES?
Packages are delivered between 09:00 AM - 5:00 PM from Monday to Saturday. There are no deliveries on Sunday and on public holidays.
How long would it take for me to receive my order?
We would make every effort to deliver your order within 2-4 business days (Delivery may vary between sale days).
Please note that Archbeat Pakistan is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.
Why is my delivery delayed if I choose the following payment methods: (Bank Transfer, COD )
To ensure fool proof and secure transactions, these payment gateways hold deliveries for 24 hours. As soon as we get a green signal from them we dispatch the products immediately.
Delivery Charges?
Free delivery in all over the Pakistan.
Is it necessary for me to provide identification when I receive the package?
No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.
What should I do when I receive my delivery?
Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof incase customer receives damaged goods or incomplete items.
Customers may claim refund if they receive damaged goods however they must provide video proof of this.
If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
If you find that the product in the box is tampered or missing when you open the package, please contact Archbeat Pakistan Customer Service at 0344-6777079 within 24 hours of receiving the shipment.
Can I modify my delivery address?
Once the order has been placed, you can not change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.
Who is your delivery partner?
We partner with Leopards, Call Courier, Trax and Sywft for deliveries in Pakistan.
📦 Orders & Delivery
- Cash on Delivery available across Pakistan
- 10% off when you pay online / in advance
- 2–4 working days nationwide, with tracking after dispatch
- Open-parcel delivery — inspect your item before paying
📝 Change & Cancellation
- Modify or cancel within 4 hours, or before dispatch — whichever comes first
- Once dispatched, orders cannot be changed or cancelled
- To request a change, message us on WhatsApp with your order number
🛠️ Warranty, Exchange & Repair
- Report wrong or damaged items within 24 hours of delivery
- Report a software/functional fault within 7 days of delivery
- Physical damage reported after 24 hours is a paid repair, not free exchange
- 1-Year Warranty covers genuine manufacturing faults
- Fault repairs typically take 15–20 days
- Exchanges limited to two times per order — no cash refunds
🎧 Usage Guidelines
- Use the included USB-C cable — avoid uncertified fast chargers
- IPX4 water resistance means splash-resistant, not fully waterproof
- Bluetooth range up to ~10m in open space
- Battery life varies by model — check your product's spec sheet
☎️ Contact & Additional Info
- WhatsApp / General: +92 318 7168137
- Complaints: +92 315 7524162
- Email: admin@arch-beat.com
- Returns: Office no 715, Street 10, Zaid Town, Piran Ghaib Road, Multan
- Follow updates & offers on Facebook, Instagram, TikTok & YouTube
🔄 Complaint Process
- Fill the ticket form below with your order number, issue type, and details
- Quality and authenticity are checked once the item is received back
- If the parcel doesn't match what you ordered, we cover a full refund
🚨 Important Notice
- Only accept parcels in Arch Beat–branded packaging
- Do not accept if the parcel is damaged, opened, or mishandled
- Product must be free of scratches or damage to qualify for exchange
- All accessories (cable, case, manual, warranty card) must be in the box
- Box itself should not be damaged
- Our QA team determines refund/replacement eligibility after inspection