About Us
WHO WE ARE
OUR ORIGIN:
Arch-beat.com is an official Online Shopping Store in Pakistan. Initiated as a small business , archbeat eventually kicked off its victorious trip with huge love and support of arch fans as the first business partner of ArchBeat in Pakistan.
MISSION
We aim at providing authentic, state-of-the-art and good valued Arch products through online as well as exclusive Brick & Mortar stores.
VISION
To always prioritize a worthy customer experience by bringing authenticity, warranty and value to one’s doorstep..
VALUES WE STAND FOR
ORGINALITY
We get you original and authentic Arch Products directly imported from China
INNOVATION
We strive day long to fulfill needs of our customers with advanced tech-based products at cheap and cheerful prices.
RELIABILITY
We believe in bringing quality products and admirable services to you that are trustworthy and consistent in their performances.
TRUST
Our first and foremost priority is our customers. With our refund, warranty and return policies and after sale services, we aim at making the shopping experience at arch-beat.com comfortable and tension-free.
📦 Orders & Delivery
- Cash on Delivery available across Pakistan
- 10% off when you pay online / in advance
- 2–4 working days nationwide, with tracking after dispatch
- Open-parcel delivery — inspect your item before paying
📝 Change & Cancellation
- Modify or cancel within 4 hours, or before dispatch — whichever comes first
- Once dispatched, orders cannot be changed or cancelled
- To request a change, message us on WhatsApp with your order number
🛠️ Warranty, Exchange & Repair
- Report wrong or damaged items within 24 hours of delivery
- Report a software/functional fault within 7 days of delivery
- Physical damage reported after 24 hours is a paid repair, not free exchange
- 1-Year Warranty covers genuine manufacturing faults
- Fault repairs typically take 15–20 days
- Exchanges limited to two times per order — no cash refunds
🎧 Usage Guidelines
- Use the included USB-C cable — avoid uncertified fast chargers
- IPX4 water resistance means splash-resistant, not fully waterproof
- Bluetooth range up to ~10m in open space
- Battery life varies by model — check your product's spec sheet
☎️ Contact & Additional Info
- WhatsApp / General: +92 318 7168137
- Complaints: +92 315 7524162
- Email: admin@arch-beat.com
- Returns: Office no 715, Street 10, Zaid Town, Piran Ghaib Road, Multan
- Follow updates & offers on Facebook, Instagram, TikTok & YouTube
🔄 Complaint Process
- Fill the ticket form below with your order number, issue type, and details
- Quality and authenticity are checked once the item is received back
- If the parcel doesn't match what you ordered, we cover a full refund
🚨 Important Notice
- Only accept parcels in Arch Beat–branded packaging
- Do not accept if the parcel is damaged, opened, or mishandled
- Product must be free of scratches or damage to qualify for exchange
- All accessories (cable, case, manual, warranty card) must be in the box
- Box itself should not be damaged
- Our QA team determines refund/replacement eligibility after inspection