Track Your Order
Apna tracking number (CN#) neeche daalein aur Track dabayein. Ye number aapko order ke baad SMS aur email par bhej diya jata hai. Trax, PostEx ya kisi bhi courier ka order yahin track hoga.
Aapka account hai? My Account se bhi order track karein. Masla ho to admin@arch-beat.com par rabta karein.
Arch Beat Promise
7-Day Exchange on Defects & Damage
Policies
📦 Orders & Delivery
- Cash on Delivery available across Pakistan
- 10% off when you pay online / in advance
- 2–4 working days nationwide, with tracking after dispatch
- Open-parcel delivery — inspect your item before paying
📝 Change & Cancellation
- Modify or cancel within 4 hours, or before dispatch — whichever comes first
- Once dispatched, orders cannot be changed or cancelled
- To request a change, message us on WhatsApp with your order number
🛠️ Warranty, Exchange & Repair
- Report wrong or damaged items within 24 hours of delivery
- Report a software/functional fault within 7 days of delivery
- Physical damage reported after 24 hours is a paid repair, not free exchange
- 1-Year Warranty covers genuine manufacturing faults
- Fault repairs typically take 15–20 days
- Exchanges limited to two times per order — no cash refunds
🎧 Usage Guidelines
- Use the included USB-C cable — avoid uncertified fast chargers
- IPX4 water resistance means splash-resistant, not fully waterproof
- Bluetooth range up to ~10m in open space
- Battery life varies by model — check your product's spec sheet
☎️ Contact & Additional Info
- WhatsApp / General: +92 318 7168137
- Complaints: +92 315 7524162
- Email: admin@arch-beat.com
- Returns: Office no 715, Street 10, Zaid Town, Piran Ghaib Road, Multan
- Follow updates & offers on Facebook, Instagram, TikTok & YouTube
🔄 Complaint Process
- Fill the ticket form below with your order number, issue type, and details
- Quality and authenticity are checked once the item is received back
- If the parcel doesn't match what you ordered, we cover a full refund
🚨 Important Notice
- Only accept parcels in Arch Beat–branded packaging
- Do not accept if the parcel is damaged, opened, or mishandled
- Product must be free of scratches or damage to qualify for exchange
- All accessories (cable, case, manual, warranty card) must be in the box
- Box itself should not be damaged
- Our QA team determines refund/replacement eligibility after inspection
Need Help?
🎫 Submit a Ticket
✓ Ticket submitted! Our team will contact you within 24 hours.
Something went wrong. Please try WhatsApp instead, or try again.