Secure
Arch Beat Promise
7-Day Exchange on Defects & Damage
Policies
📦 Orders & Delivery
- Cash on Delivery available across Pakistan
- 10% off when you pay online / in advance
- 2–4 working days nationwide, with tracking after dispatch
- Open-parcel delivery — inspect your item before paying
📝 Change & Cancellation
- Modify or cancel within 4 hours, or before dispatch — whichever comes first
- Once dispatched, orders cannot be changed or cancelled
- To request a change, message us on WhatsApp with your order number
🛠️ Warranty, Exchange & Repair
- Report wrong or damaged items within 24 hours of delivery
- Report a software/functional fault within 7 days of delivery
- Physical damage reported after 24 hours is a paid repair, not free exchange
- 1-Year Warranty covers genuine manufacturing faults
- Fault repairs typically take 15–20 days
- Exchanges limited to two times per order — no cash refunds
🎧 Usage Guidelines
- Use the included USB-C cable — avoid uncertified fast chargers
- IPX4 water resistance means splash-resistant, not fully waterproof
- Bluetooth range up to ~10m in open space
- Battery life varies by model — check your product's spec sheet
☎️ Contact & Additional Info
- WhatsApp / General: +92 318 7168137
- Complaints: +92 315 7524162
- Email: admin@arch-beat.com
- Returns: Office no 715, Street 10, Zaid Town, Piran Ghaib Road, Multan
- Follow updates & offers on Facebook, Instagram, TikTok & YouTube
🔄 Complaint Process
- Fill the ticket form below with your order number, issue type, and details
- Quality and authenticity are checked once the item is received back
- If the parcel doesn't match what you ordered, we cover a full refund
🚨 Important Notice
- Only accept parcels in Arch Beat–branded packaging
- Do not accept if the parcel is damaged, opened, or mishandled
- Product must be free of scratches or damage to qualify for exchange
- All accessories (cable, case, manual, warranty card) must be in the box
- Box itself should not be damaged
- Our QA team determines refund/replacement eligibility after inspection
Need Help?
🎫 Submit a Ticket
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